Return & Refund Policy

At Paws Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must:

• Be unused and in the same condition as received

• Include all original packaging, tags, and accessories

• Be free from signs of wear, damage, or misuse

• Be accompanied by proof of purchase or order confirmation

To initiate a return, please contact our support team at aalthabt1@gmail.com with your order details and reason for return.

Once your return request is approved, we will provide instructions on how and where to send your item. Please note that returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at aalthabt1@gmail.com.

To help us resolve the issue quickly, please provide:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

We will review the case and arrange a suitable resolution as soon as possible.

Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Clearance, promotional, or final-sale items

• Perishable goods

• Hazardous materials, flammable liquids, or gases

• Opened personal care or grooming products where hygiene regulations apply

If you're unsure whether your item qualifies for a return, please contact us before making a request.

Exchanges

If you would like a different product, the quickest option is to return the original item (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned items must be unused, in their original condition, and include all original packaging and proof of purchase.

Refund Policy

After receiving your returned item, we will inspect it and notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank, credit card provider, or payment service.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aalthabt1@gmail.com.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Email: aalthabt1@gmail.com

We are committed to providing a smooth and hassle-free shopping experience for every pet owner.